FREQUENTLY ASKED QUESTIONS

Everything you need to know about SimplePhotoShare

What is SimplePhotoShare?

SimplePhotoShare is a modern platform for event photographers to share photos instantly with guests. You upload photos via our desktop app or web dashboard, and guests access them through a beautiful, branded gallery — no app download required.

How do guests access their photos?

Guests can view photos on any device by visiting your gallery link. At the event, they simply tap photos they want, then choose to receive them via email, text message, or QR code. It works on phones, tablets, and computers — no sign-up needed.

What is the AI photo feature?

Our AI enhancement lets you offer custom-styled photos to your guests. You can choose from creative AI styles or create your own branded look. When enabled, guests select the photos they want enhanced, enter their email, and receive their AI-styled photos when they're ready.

Do guests need to download an app?

No! Guests access everything through their web browser. Just share your gallery link or display a QR code at your event — guests tap it and they're in. Zero friction.

How does the desktop uploader work?

Our desktop app (available for macOS and Windows) watches your output folder while shooting tethered. As photos land in the folder, they're automatically uploaded to your gallery in real time. You can also drag and drop files manually.

What's included in the free plan?

The Pay As You Go plan has no monthly fee. You only pay for event credits ($35 per credit) when you need them. Each credit covers one event with unlimited photos and all sharing features.

What's the difference between the subscription plans?

Monthly plans (Silver, Gold, Diamond) include event credits at lower per-credit costs, plus bonus AI wallet credits. Higher tiers also unlock premium workflow features: Silver adds sign-in form check-in, and Gold adds waitlist queues, appointment scheduling, and auto-send photos. See our pricing section for full details.

Can I customize the gallery appearance?

Absolutely. You can set a custom background color, upload a header logo, add a background overlay image, and adjust opacity and padding. Your gallery can be fully branded to match your event or company.

Is there a limit on the number of photos per event?

No — each event supports unlimited photos. Upload as many as you want.

How do AI credits work?

AI credits are separate from event credits. Each AI generation uses credits from your AI wallet. Subscription plans include bonus AI credits on top of what you purchase. You can buy additional AI credits any time from your dashboard.

Can I use SimplePhotoShare for photo booths?

Yes! Many of our users run photo booths. The desktop uploader watches a folder for new images, so you can connect it to your photo booth software's output. Photos appear in the gallery instantly.

What happens after my event ends?

Your gallery stays live and accessible. Guests can still view and share photos using the same link. You can delete or archive events from your dashboard whenever you're ready.

What is the check-in system?

SPS includes a built-in check-in and queue management system. You can create custom sign-in forms for your events, manage waitlists, or run appointment-based queues. Guests check in on any device, and you manage the queue from the desktop app with real-time updates.

How do waitlists and appointment queues work?

For waitlists, guests sign in and join the queue. You manage the order and notify them when it's their turn via email. For appointments, guests book a specific time slot during check-in. Both modes show live status updates to guests and send automatic notifications.

What is auto-send?

Auto-send automatically matches exported photos to guests who checked in. When you export photos with the guest's name in the filename, the desktop app detects the match and queues an email with their photos. Photos are batched for 5 minutes and sent automatically — no manual work needed.

Can I try premium features before upgrading?

Yes! Every feature — sign-in forms, waitlists, appointment queues, AI enhancement, auto-send — is fully available in test mode on every plan. You can configure and test everything before your event. You only need the appropriate membership tier when you're ready to set your event live.

Which features require a subscription upgrade?

Most features are available on every plan. Sign-in form check-in requires Silver or higher. Waitlist queues, appointment scheduling, and auto-send photos require Gold or higher. All other features including galleries, AI enhancement, desktop app, QR sharing, and SMS/email delivery are available on every plan.

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